We're hiring for the Client and Volunteer Coordinator position!
The Portland Animal Welfare (PAW) Team is in search of a new client and volunteer coordinator. PAW Team’s mission is to save lives, alleviate suffering, and keep pets and people together by providing free veterinary care to the pets of people who are experiencing homelessness or living in extreme poverty. We fulfill our mission by hosting at least seven free veterinary clinics every month and a quarterly drop-in clinic. We work with roughly 20 volunteer veterinarians and over 50 other volunteers to be able to provide free medical care to the pets of those experiencing homelessness or living in extreme poverty. In addition, we have a pet food bank that is open to our clients three days a week.
PAW Team’s core values include:
- We demonstrate respect for the dignity of people and their pets through our professional practice model.
- We are honest in our work and communications, recognizing that, sometimes, there are limitations to the care we are able to provide.
- We serve with integrity—setting and adhering to standards of safety and professionalism.
- We provide care with compassion for people and their pets, and without judgment.
- We prioritize collaboration and flexibility—Policies, Procedures, and Partnerships are aimed at all pets having access to basic veterinary care, regardless of their owners’ income.
Summary of Primary Job Functions
The Client and Volunteer Coordinator is responsible for managing and coordinating all aspects of our volunteer program and all aspects of client coordination. Client coordination includes answering phones, scheduling appointments, qualifying clients for our services, and checking clients in during clinics. Volunteer coordination includes recruiting, training, and managing all volunteers, including medical volunteers. The Client and Volunteer Coordinator works closely with the Medical Director and Executive Director to assess the volunteer needs of the organization and schedules volunteers accordingly.
Required Skills and Experience
- A demonstrated commitment to those experiencing homelessness and the importance of the human-animal bond.
- Ability to communicate effectively with clients experiencing homelessness and extreme poverty. Ability to communicate respectfully with clients who may be experiencing trauma and/or mental health issues.
- Ability to manage and recruit volunteers for all organizational needs, including medical-related positions. Host monthly volunteer orientations for all volunteers; train non-medical volunteers.
- Ability to answer phones and assist callers in a friendly and professional manner.
- Conduct qualification interviews with potential clients, schedule clinic appointments for existing clients, prepare patient files for each clinic including calling other vet clinics for previous records, reminder calls for appointments.
- Manage all aspects of social media presence, including Facebook and Instagram.
- Coordinate the spay/neuter program, including scheduling clients and coordinating with partner clinics and scheduling volunteer transportation for clients’ pets if needed.
- Respond to emails sent to organization’s general email address in a timely fashion.
- Coordinate off-site and quarterly drop-in veterinary clinics.
- Light cleaning and sanitizing of work space. Other duties as assigned.
- Strong organizational and time management skills and the ability to thrive in a fast-paced and often chaotic environment.
- Proficiency with Microsoft Excel and Word, Google platforms, and computer-based database systems.
- Knowledge of basic veterinary principles is desirable but not required.
How to Apply:
Please e-mail as one attachment, in PDF format, to firstname.lastname@example.org:
- Your resume.
- A cover letter describing your experience with non-profits and/or social service organizations, including experience working with populations experiencing homelessness or extreme poverty; why you are committed to the mission of PAW Team.
- Three professional references.
- Please answer the following question in your cover letter: People often argue people who can’t afford a pet shouldn’t have one. What is your thought on that argument?
Position closes Monday, August 20th at 5pm and interviews will be scheduled for that week. Must pass background check. No phone calls please. PAW Team does not discriminate against any employee or applicant on the basis of race, color, religion, gender, gender expression, national origin, disability, political belief, marital status, age, sexual orientation, class, housing status, veteran status, physical size, or other legally protected status. PAW Team complies with all Equal Employment Opportunity and Americans with Disabilities Act laws and regulations in the areas of hiring, compensation, benefits, and job assignment.
Reports to: Executive Director
Classification: Non-Exempt, At-will
Hours Per Week: 40 (full time)
Hourly Wage: $13.25-$13.75 DOE